Miranda Curie, Manager of the Nordstrom Restaurant Division, spoke at the Washington Hospitality Association dinner about a culture of caring. Her message was all about trust, purpose and authenticity. The trust and purpose part of her talk was pretty standard stuff, but one point about authenticity stood out. Miranda said we would all benefit from more authentic interactions. It was more than just getting to know our customers, Miranda spoke about having authentic relationships with our vendors.
One of our Wirta Hospitality Worldwide core values is creating long-term relationships with our service providers specifically; We benefit from the people with whom we do business, so we want our vendors, suppliers, and contractors to benefit from our success too.
How do you view your relationship with your vendors? Are they just service providers or are they a part of your team? Do you use their expertise? Their contacts? This year Lisa and I made the difficult choice of changing the CPA’s we use to prepare our taxes. We have worked with prior CPA for decades, but we outgrew them. Our new firm, Clark Nuber, will be able to assist us in so many other ways besides just preparing taxes. They will benefit from us and we will grow with them.
Good vendors and suppliers want you to grow. Are you asking them for new ways in which they can help you? It’s a mutually beneficial relationship. A mutually beneficial culture of caring.